A family‑led care provider you can trust.
For over 20 years, Horizon Support Services has provided high‑quality, person‑centred residential care and support across South Wales.
Built on care, grown through trust.
Horizon began with a simple belief: that adults with learning and physical disabilities deserve a real home - somewhere they feel safe, valued and free to be themselves. From those beginnings, we've grown into a respected provider working closely with families, social workers and local authorities across South Wales.
Today we operate two welcoming homes - Riverside House and Woodlands House - each led by experienced managers and supported by warm, well-trained teams.
What guides everything we do.
Compassion
We take time to understand each person and provide support with kindness, patience and genuine care.
Voice and Choice
We listen carefully and empower people to make decisions about their own lives and future.
Belonging & Independence
We help people build meaningful relationships, participate in their communities and live as independently as possible.
Quality & Accountability
We hold ourselves to the highest standards, continually reviewing and improving the support we provide.
The Team Behind Horizon.
David & Rachel Townsend
David & Rachel Townsend
David Townsend — Director & Responsible Individual
David is an experienced social care entrepreneur, with a background in accessibility consultancy, inclusive employment and building person-centred organisations.
Rachel Townsend — Director & Registered Manager
Rachel is a qualified Social Worker with a background in managing a social work team and having experience in hands-on care in residential settings. Her career within the social sector provides strong insight into commissioning processes and local authority needs, supporting effective engagement with stakeholders.
Together, David and Rachel bring a unique blend of fun, passion, family values, professionalism, and a shared commitment to excellence. As a husband-and-wife team, they combine David's entrepreneurial vision and strategic leadership with Rachel's extensive social work and care management experience. Their family-centred approach shapes the warm, welcoming culture at Horizon, where people are treated with dignity, compassion, and respect. United by a genuine passion for helping others, they are dedicated to creating a service where every individual feels valued, supported, and empowered to live their very best life.
Amber Singh
Amber Singh
Amber has been with Horizon since 2018, filling a number of roles within the organisation and progressing from Key Worker to Team Lead in 2026. She brings a wealth of experience and an exceptional eye for detail to her role. Amber plays a vital part in the day-to-day leadership of the service, overseeing medication management, staff inductions, and contributes to the implementation of best practice across the service. She supports the team to maintain high standards of care, ensures policies and procedures are followed, and helps embed a culture of accountability, learning, and continuous improvement. Amber's dedication, knowledge, and commitment to excellence make her an invaluable member of the Horizon leadership team.
Our Support Staff
Our Support Staff
Our dedicated support staff are at the heart of everything we do. Carefully selected for their compassion, professionalism and commitment to person-centred care, they work closely with each individual to provide tailored support that promotes independence, dignity and wellbeing. Through consistent, caring relationships, our team helps create a warm and supportive environment where people feel safe, valued and empowered to live fulfilling lives.
Enquire about working with usLooking for the right care?
Whether you're a family member, social worker or commissioner - we're here to talk things through, answer questions and arrange a visit.
All enquiries are confidential and without obligation